Bloomberg Professional

Below are some of the most common technical problems that Bloomberg users face, and the suggested solutions.

For further assistance, please contact Bloomberg Help Desk (Type HDSK and hit GO to submit your question) or email the HKUST Library at lbref@ust.hk.

If you see the message "Login failed. Too many logins attempted", email to lbref@ust.hk for help.

If you see the following message when downloading document to your local profile

"Failed to save file to the above destination .....", 

OR
There is no response when you export data/screen from Bloomberg to Excel, try the followings:

• Press "Alt" + "D" in the Bloomberg terminal.
• Select Legacy Terminal Defaults
• Select Setup tab > Edit (Download Setup) > Modify
• Set "Desktop" as the Bloomberg Download Directory.
• Click Save > OK > OK
• Now you should be able to export the data to Excel.

API Process

• Close all Excel applications.
• Click Windows Start menu.
• Select Bloomberg > Stop API Process
• Reopen MS Excel.

API Environment

If "stopping the API process" does not resolve the problem, then

• Close all Excel applications.
• Click Windows Start menu.
• Select Bloomberg > API Environment Diagnostics
• Click Start to begin the diagnostic check.
• Wait until the diagnostics is completed.
• Click Repair.
• Close the diagnostics check and restart MS Excel.

• If you need to listen Bloomberg news or other videos (e.g. BMC), connect your headphone to audio port on the computer, not to the Bloomberg keyboard. 
• Check the volume setting (Windows Start > Settings > System > Sound).
• Reboot the Bloomberg Terminal if the problem still exists.

Bloomberg stringently controls whether Python can be used to extract data from Bloomberg. Basically, we’re not allowed to do so. If necessary, use Bloomberg Excel Add-in instead. For assistance, feel free to email our SciTech Librarian Samson Choi (lbsamson@ust.hk).